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admin001
Posting Yak Master
166 Posts |
 Posted - 2003-06-16 : 00:23:27
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| Hello ,Has anybody encountered this error :Error: 17883, Severity: 1, State: 0 The Scheduler 0 appears to be hung. SPID 7, ECID 0, UMS Context 0x045530B8. Microsoft SQL Server 2000 (all editions) SP3 . BUG #: 364254 (SHILOH_BUGS) This is reported as a bug from Microsoft and patch has to be purchased separately from them . This bug can affect overall database activity and performance . The SQL server may also become unresponsive. admin001 |
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aiken
Aged Yak Warrior
525 Posts |
Posted - 2003-06-16 : 01:15:00
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| While it's possible that you need a patch only available through Microsoft support, in the past they have never charged us for a call that resulted in us needing a patch that wasn't generally available. I've never heard of a patch needing to be purchased.Cheers-b |
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Merkin
Funky Drop Bear Fearing SQL Dude!
4970 Posts |
Posted - 2003-06-16 : 01:23:33
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| As far as I am aware you get a refund from your support call if the problem is classed as a bug. Maybe Chad will confirm that, I'm pretty sure it's true.Damian |
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efelito
Constraint Violating Yak Guru
478 Posts |
Posted - 2003-06-16 : 16:01:38
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| If it's a known issue and you really are seeing the reported bug on your server you will be refunded the cost of the support call. They are very good about refunding support costs when it really is there problem.Jeff Banschbach, MCDBA |
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chadmat
The Chadinator
1974 Posts |
Posted - 2003-06-16 : 23:51:14
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| We don't charge for hotfixes, the only time we would charge for a fix would be if code support is ended for a product, and extended code support is purchased.So currently, for 7.0 and 2000 any support call that is the result of a bug is refunded.-Chadhttp://www.clrsoft.comSoftware built for the Common Language Runtime. |
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admin001
Posting Yak Master
166 Posts |
Posted - 2003-06-17 : 00:24:04
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| Thanks guys for all the info . I will take this up with our management who will arrange for required patch from MS . From this , it is clear that if its a known bug MS should not charge for this hotfix . Thanks. |
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chadmat
The Chadinator
1974 Posts |
Posted - 2003-06-17 : 01:28:04
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| Even if it's not a "Known" bug you will get a refund. If you are the first to discover/report it, and the support team determines it is a bug, you get a refund.-Chadhttp://www.clrsoft.comSoftware built for the Common Language Runtime. |
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SQL Bug .