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srini123
Starting Member
4 Posts |
 Posted - 2012-07-11 : 14:07:59
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| 1.how to identify whether the ticket has came from production server or dev\test server?2.can anybody explain how will u assign the ticket and resolve in bmc remedy what is the step by step process?3.who will decide the incident priority? |
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tkizer
Almighty SQL Goddess
38200 Posts |
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srini123
Starting Member
4 Posts |
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tkizer
Almighty SQL Goddess
38200 Posts |
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srini123
Starting Member
4 Posts |
Posted - 2012-07-11 : 22:46:56
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| hi this is srinivas.i have faced these questions at interview.so plz give a answer its related to sqlserver dba.let me explain my question we have three environments production,test,dev and using third party tool bmc remedy wher we can get the issues.so whenever the issue\ticket came how can we identify from which environment it came? and along with ticket what information we get? |
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khtan
In (Som, Ni, Yak)
17689 Posts |
Posted - 2012-07-11 : 22:55:45
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the questions is related to the third party tool bmc, not SQL Server. As Tara suggested, try checking the product website or their support forum.
KH[spoiler]Time is always against us[/spoiler] |
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bmc remedy ticketing tool in sqlserver