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sjriggle
Starting Member
2 Posts |
Posted - 2009-12-09 : 10:25:58
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I need to write a script that shows in detail -- - Calls are directed to an agent but redirected to another agent or IVR - The Agent that missed the call - The Agent State of the first agent - The Agent that finally handled the callCan someone help me with this? It seems simple, but I just can't get it to come out right...Frustrated!Sandie Riggle |
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