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priya333
Starting Member
3 Posts |
 Posted - 2010-06-09 : 13:34:20
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| Hi,This is priya. Just want to start my career into SQL DBA L2 / L3 support incident management.Started working on SQL 2005 Standard Edition. Can somebody help me out example issues which fall under L3 and L2 support?What does incident management mean?Can anybody share any issue document which helps us a lot in understanding what type of falls under which level.It would be so encouraging and educative for me!!!Best Regards,Priya |
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tkizer
Almighty SQL Goddess
38200 Posts |
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priya333
Starting Member
3 Posts |
Posted - 2010-06-10 : 01:21:57
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| I mean Level 2 and Level 3 support activities. |
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GilaMonster
Master Smack Fu Yak Hacker
4507 Posts |
Posted - 2010-06-10 : 01:36:51
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| Depends completely on the company. There are no standard, industry-wide definitions for L2 and L3 support. What falls into them is totally the decision of the specific company.p.s. This is well worth a read if you're looking to get started as a DBA. http://www.brentozar.com/sql/how-to-get-a-junior-dba-job/--Gail ShawSQL Server MVP |
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priya333
Starting Member
3 Posts |
Posted - 2010-06-10 : 07:29:03
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| Thank u. |
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Peter99
Constraint Violating Yak Guru
498 Posts |
Posted - 2010-06-10 : 12:26:07
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| L2 and L3 means Level 2 and Level 3 support |
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SQL DBA incident management process